Putting a framework round leadership in the NHS

I’ve been looking at the NHS Leadership Website .  It is a very interesting site!

It includes the NHS Leadership Framework   which was announced on the 29^thJune 2011 having been commissioned apparently by the NHS Leadership Council. The framework has the rather super logo shown above.

Development has been informed by analysis of existing NHS leadership data and a review of contemporary leadership literature and best practice.   (I thought most of us stopped using the term “best practice” a while ago opting instead for the more realistic “good practice”. But apparently the NHS is still creating hostages to fortune in flagging up “best practice”.)

The framework sets out a remarkable model for distributed/shared leadership.   It  is made up of seven domains – “demonstrating personal qualities”, “working with others” etc. Within each domain there are four categories called elements.  For “demonstrating personal qualities”, for example, these are

•  Developing Self Awareness
• Managing Yourself
• Continuing Personal Development
• Acting with Integrity

Each of these elements is further divided into four descriptors. The descriptors are statements that describe the leadership behaviours, knowledge, skills or attitudes expected for each element.

In the example above “Developing Self Awareness” has these descriptors

• Recognise and articulate their own values and principles, understanding how these may differ from those of other individuals and groups
• Identify their own strengths and limitations, the impact of their behaviour on others, and the effect of stress on their own behaviour
• Identify their own emotions and prejudices and understand how these can affect their judgment and behaviour
• Obtain, analyse and act on feedback from a variety of sources.

The framework recognises that the opportunity to demonstrate leadership will differ depending on level and discipline.  The context in which competence can be achieved will become more complex and demanding with career progression.

So there are four stages demonstrated to help staff understand their progression and development as a leaders;  from local team to whole organization.

The NHS Leadership Framework is designed to enable staff to understand their progression as a leader and to support the NHS to foster and develop talent.   It is innovative and, as far as I know, original!  It deserves much wider recognition.

The framework has lots and lots of good things about it but, sadly, and probably,  very realistically, it does seem to have a clear political flavour.   As you read through it you cannot miss the emphasis on managing the NHS’s reputational risk.

For example, I looked at Leadership for Commissioning in which I have an interest and right up there was a course in handling the media with an emphasis on safeguarding the reputation of the NHS.   Sadly, I am sure this reflects the times and something of a siege mentality among NHS top managers.

For all that,  the framework includes lots good stuff too, for example,  it includes the following statement

“Competent leaders:

• Listen to others and recognise different perspectives
• Empathise and take into account the needs and feelings of others
• Communicate effectively with individuals and groups, and act as a positive role model
• Gain and maintain the trust and support of colleagues!”

This may be a bit of an aspiration, but isn’t this what we want really, not just for the NHS, but for all our leaders?

Anyway follow the links above and have a look at the framework for yourselves.  It would be very good to know what you think.

I am Wendy Mason. I work as a Personal Development Coach, Consultant and Writer.I have worked with many different kinds of people going through all kinds personal and career change, particularly those

• looking for promotion or newly promoted,
• moving between Public and Private Sectors
• moving into retirement.

I am very good at helping you sort out what you want, overcome obstacles and handle change and I would like to work with you! I offer face to face, telephone and on-line coaching by email or Skype Email me at wendymason@wisewolfconsulting.com or ring ++44(0)2084610114 or ++44(0)7867681439 to find out more or go to wendy-mason.com

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• Are you a good leader? Time for a Mini- Stocktake! (wisewolftalking.com)
• Becoming a Leader Today – Manifesto for a Servant Leader(wisewolftalking.com)

 

  

Becoming A Leader Today – What to give up!

 

Whether you are new to leadership, or an established leader taking time out to reflect, it is worth considering your leadership style.  A summer break provides a great opportunity to contemplate lessons learned and the opportunities ahead.

What kind of leader would you like to be? Here are some thoughts on changes you might make and some things you might like to consider giving up!

1. Give up talking down! Has your approach always been focused top-down with instructions flowing from the “top floor” to the rest of the organization?  Now is the time to go for a more collaborative approach!  Have you got the confidence to build discussion into your decision making process?  Try it and see whether you get more or less engagement from your team. Of course if it doesn’t work you can always revert, but I bet you won’t want to.
2. Give up revolution and go for evolution.  If you want to change the team, try focusing on their strengths and build on them. You have a much better chance of getting the results you want if you start small and build on your successes rather than setting out to ‘rock everyone’s world.’
3. Give up coercion and start changing from within. Stephen Covey states in his change theory that ‘change occurs on a broken front.’  Not everyone on your team will be where you are and some may not want to change at all. Start with those who are likely to come on board most easily and get them to change. Then help the change seep out to those who are less enthusiastic.  This is likely to be much more effective than forcing people to do something and then hitting a wall.
4. Give up hypocrisy.  Model in yourself how you want people to be. If you expect people to make positive changes, they need to see it in you.  Set yourself as the example and be visible doing what you’ve asked others to do. You’d be surprised how good the human race is at imitation!
5. Give up taking things for granted!  Make sure that as the ‘right’ things start happening, you recognize the efforts of those who have made it happen.  You’ll find that those who want recognition will work harder for more of it, and push others as well.

There are  other changes you may want to make in yourself as leader.  Give yourself some time for reflection and see what you come up with.  If you are an established leader and want to reflect on your approach in depth then try the mini-stocktake  you will find at this link .

Whichever approach you take, I’d love to hear about your results.
I am Wendy Mason and I work as a personal and business coach, consultant and blogger.  I have worked with many different kinds of people going through personal  and career change. If you would like my help, please email me at wendymason@wisewolfconsulting.com or ring ++44(0)2084610114 or ++44(0)7867681439.  I will be very pleased to hear from you. I offer half an hour’s free telephone coaching to readers of this blog who quote WW1 – email me to arrange.

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What can marriage teach us about leadership?

There has been a lot of talk recently about weddings and marriage! 


I wondered what marriage might have to teach us about relationships in the workplace and, in particular, leadership.

Psychologist John Gottman is world renowned for his work on marital stability and divorce prediction; he has thirty-five years of breakthrough research on marriage.

Gottman found in his research that three types of couples succeeded.

Validating – good at communication and compromise

Volatile – lots of conflict and passion – they yell but they also laugh more, fight as equals and enjoy the process of resolving disputes

Conflict avoiding – they agree to disagree and re-affirm their shared values, emphasise the positive and value separateness and autonomy.

He found the destructive reactions were;

• Criticism and contempt,
• Defensiveness and withdrawal,
• Loneliness and isolation.

It was important to have what he calls the Magic Ratio of 5 positive interactions for each negative one.

Yes, well, that is marriage of course!  Leaders have to be out there don’t they, leading from the front.  No room for compromise or avoiding conflict.

But surely a successful leader always needs to be good at communication and have the judgement to know when compromise is required.

In a creative environment, generating the new ideas required in a changing world, there may well be conflict.   You hope for passion and laughter too!  But the leader will need to ensure there is a process for resolving the differences that emerge and that people are treated with respect.

All successful organisations will have corporate and shared values but there still needs to be a place for the different view.  People will need to feel they have the leader’s confidence so that they can act with autonomy.

As for the destructive reactions, constant criticism erodes confidence, energy and motivation.  If there is a problem, sort it and move on.  The slow drip, drip of negativity is like a slowly acting poison.

Any leader who feels contempt for his team, let alone shows it, is in the wrong job.

As for a leader who acts with defensiveness towards their own team on a regular basis, or who withdraws away from them (and there are examples), they aren’t really leaders at all, are they?

These are my views on this, but I’d very much welcome yours.  And as for those of you with long and happy marriages, what secrets have you got to share with the leaders of the future?

‘Why Marriages Succeed or Fail’ by John M. Gottman (Paperback …http://amzn.to/mteZe8 ) 

I am Wendy Mason and I work as a personal and business coach, consultant and blogger.  I have worked with many different kinds of people going through personal  and career change. If you would like my help, please email me at wendymason@wisewolfconsulting.com or ring ++44(0)2084610114 or ++44(0)7867681439.  I will be very pleased to hear from you. 

Becoming a Leader Today – What is Leadership?

 

“Leadership is ultimately about creating a way for people to contribute to making something extraordinary happen.” Alan Keith, Genentech

“Leaders sell the tickets for the journey” Anon

I believe leadership is influencing a group of people to achieve a common goal.

But if you ask a group to define leadership, you will probably get as many different answers as there are people in the group. And most of those answers will probably be about what a leader does, not about what leadership, itself, is.

Conventionally leaders take charge of groups, be that group a large corporation, a country or a small team charged with delivering a project. Until quite recently, there has usually been little or no distinction between leadership and management.

But leadership is not about managing people.

Leaders promote new directions! Leaders sell tickets, but managers drive the bus!

Traditionally, leadership has been based on power; military, economic, religious etc. Occasionally leadership has been based on the power of personality to dominate a group. But there has usually been some loss of free will.

In this modern knowledge-based world, this traditional approach seems less and less appropriate. Richard Florida‘s book, “The Rise of the Creative Class” argues that in the modern world, more and more work requires creative thinking. So the leader becomes the one who generates a creative idea that can be delivered in a convincing vision for the organization.

In this knowledge based economy, the idea that leadership comes from someone who just happens to sit at the top of the organization chart becomes redundant. A new direction can emerge from any point in the organization where critical knowledge can be combined with creativity to generate an influential vision for the future.

So, the leader becomes a facilitator who can create conditions in which new visions can be generated and developed.

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